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Knowledge Base | Centova Cast v2 | Error_in_web_interface_could_not_locate_centovacast_system

Error in web interface: Could not locate CentovaCast system files.

Question:

I'm receiving the following error when attempting to access the Centova Cast web interface:

Could not locate CentovaCast system files.  Please check your settings in xxx.

How do I correct this?

Answer:

Typically, this error message indicates that open_basedir restrictions are enabled on your server, and need to be disabled as described here.

If you are certain that open_basedir restrictions are not enabled, please check the config.php file in your Centova Cast web root, and verify that the SYSTEM_PATH setting points to your Centova Cast system files. If the SYSTEM_PATH setting is incorrect, change it to the correct path to your Centova Cast system files.