Knowledge Base | Centova Cast v2 | Troubleshooting
Centova Cast is not sending notification E-mails
My Centova Cast installation is not sending notification E-mails to the admin or clients.
I see a warning message in my administrator control panel stating that Centova Cast cannot send E-mails.
How do I fix this?
If you have not already done so, you probably need to configure an SMTP server in Centova Cast. If you have already configured an SMTP server, then it's likely that you have misconfigured it and you will need to check your settings.
To configure an SMTP server, login to Centova Cast as "admin", click Settings, and then scroll down to the "E-mail Settings" section. Fill out the fields as follows:
Specifies the hostname for your SMTP server – usually
If your SMTP server uses SSL, use add
ssl://to the beginning of the hostname (i.e.,
Specifies the port for your SMTP server – usually
25for standard SMTP, or
465if your SMTP server uses SSL.
Specifies the username to use to authenticate with your SMTP server. Leave blank if your SMTP server does not use SMTP authentication.
SMTP password Specifies the password to use to authenticate with your SMTP server. Leave blank if your SMTP server does not use SMTP authentication.
Note that if you do not know the values for the fields above, you will need to contact your systems administrator and ask him to provide them for you. You can use the "E-mail test" button at the bottom of the Settings page to test your SMTP settings to ensure that they are correct.