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NOTE: This article is for Centova Cast v3 only; an alternate version exists for Centova Cast v2.

Knowledge Base | Centova Cast v3 | Troubleshooting

Centova Cast is not sending notification E-mails

Question:

My Centova Cast installation is not sending notification E-mails to the admin or clients.

OR

I see a warning message in my administrator control panel stating that Centova Cast cannot send E-mails.

How do I fix this?

Answer:

If you have not already done so, you probably need to configure an SMTP server in Centova Cast. If you have already configured an SMTP server, then it's likely that you have misconfigured it and you will need to check your settings.

To configure an SMTP server, login to Centova Cast as admin, click Settings under the Settings heading, and then select the E-mail tab. Fill out the fields as follows:

  • SMTP server
    Specifies the hostname for your SMTP server – usually mail.example.com or smtp.example.com.

    If your SMTP server uses SSL, use add ssl:// to the beginning of the hostname (i.e., ssl://mail.example.com).

  • SMTP port
    Specifies the port for your SMTP server – usually 25 for standard SMTP, or 465 if your SMTP server uses SSL.

  • SMTP username
    Specifies the username to use to authenticate with your SMTP server. Leave blank if your SMTP server does not use SMTP authentication.

  • SMTP password Specifies the password to use to authenticate with your SMTP server. Leave blank if your SMTP server does not use SMTP authentication.

    Note that if you do not know the values for the fields above, you will need to contact your systems administrator and ask him to provide them for you. You can use the "E-mail test" button at the bottom of the page to test your SMTP settings to ensure that they are correct.