Knowledge Base | Centova Cast v3 | Troubleshooting
Intro file or fallback file does not play
I uploaded an intro file, but it does not play when listeners tune into the stream.
I uploaded a fallback file, but it does not play when all sources are disconnected.
Why is this, and how do I fix it?
Please make sure that your intro file's size does not exceed the
UPLOAD_SIZE_LIMIT setting configured in
The default value for this setting is 100MB.
If the size of your intro file is larger than this value, the intro file will be silently dropped by Centova Cast's web server before Centova Cast ever receives it. This is the most common reason for this problem.
You can confirm whether this is the problem by returning to the
and checking whether an intro/fallback file is set. If an intro file has been
set, you will see the words
Currently: introfile.mp3 directly below the
Intro File upload field, with an option to remove the intro file. If you do
not see this, then Centova Cast has not received an intro file.
If you have confirmed that an intro file is indeed set, please check your
SHOUTcast configuration file in
/usr/local/centovacast/var/vhosts/USERNAME/etc/server.conf and see whether or not the
IntroFile= line is set, and if so, verify that the intro file actually
they both exist, then there must be some problem with your SHOUTcast server,
and/or you have not restarted the server since you uploaded the introduction