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NOTE: This article is for Centova Cast v3 only; an alternate version exists for Centova Cast v2.

Knowledge Base | Centova Cast v3 | Troubleshooting

License expiration warning for an active license

Question:

I just received a warning that my Centova Cast license has expired (or is about to expire), but it's a valid license and should not be expiring any time soon. What does this mean, and how do I correct it?

Answer:

To diagnose this problem, first, login to your client account here, then click on Manage Product Licenses. Find your license in the list and click on it, then check the following items:

  1. Look for the Status: line to check the status of your license.

    If it shows Status: Suspended, it has likely been suspended for non-payment. Click Account Register to check your invoice and payment history. Are there any unpaid invoices?

    If you have made a payment and it does not show up in the account register, please contact us immediately and we will update your account.

  2. Scroll down and look for the Licensed issued: line. Does it say License issued: No? If so, you have never installed this license -- most likely you forget to install your new key when upgrading from a trial or previous license.

If you see Status: Active and License issued: Yes, then your license is active on our system and the problem must be on your server.

To troubleshoot the problem on your server, please check the following in order:

  1. Is there an outbound firewall on your server preventing it from contacting license1.centova.com, license2.centova.com, or license3.centova.com? If so, Centova Cast will not be able to contact our licensing servers to obtain key updates, and your license will eventually expire automatically.

    Note that the firewall may not be running on your server itself; many datacenters use hardware firewalls to block outbound connections for security reasons. Most datacenters will add exceptions upon request.

  2. Try restarting the control daemon:

    /etc/init.d/centovacast stop-ccd
    /etc/init.d/centovacast start-ccd
    

    Are any error messages displayed? If so, do any of them reference a licensing issue? If you see an "Unable to contact licensing servers" error, please refer to this article for troubleshooting instructions.

  3. Have your Centova Cast cron jobs been removed or altered? Are they running correctly? Follow the steps in this article to verify that your cron jobs are running correctly.

    If in step 3 of the above article, you see an "Unable to contact licensing servers" error, please refer to this article for troubleshooting instructions.

  4. If you have run all of the above tests and cannot determine the problem, please contact the support department and provide the output from the above two commands, and we will be pleased to assist.