First, please note that the statistics, bandwidth, and disk space totals are updated only once every 12 hours.  If you have not waited at least 12 hours, please do so before attempting to further diagnose this problem.

You can change the update frequency for the statistics by editing /home/centovacast/system/config.php and changing the LOGROTATE_FREQUENCY setting.

If you have waited at least 12 hours and the statistics are still not updating, this indicates that for some reason, your Centova Cast cron job is not running properly.  Please check the following, in order:

1. Ensure that you have set up the Centova Cast cron job as described in the Centova Cast installation guide.  If you have not set up the cron job, do so now.
2. Double-check your cron job configuration for accuracy.  In the vast majority of the cases, the problem is simply due to a typo in the cron job configuration.
3. Make sure that the cron job is set to run every 2 (or 5) minutes, as described in the installation guide.  If it's set to run less frequently than this, the statistics may not update properly.
4. Ask your systems administrator to verify that cron itself is working.  We've occasionally seen situations where the cron daemon on the client's server has been broken, and as such, no cron jobs were running at all.
5. Try manually running the cron job command via SSH, i.e.:
   
   /home/centovacast/system/runascc/runascc exec ccmanage cronjob all
   
   (Note that the command above may appear wordwrapped in your browser, but it is a single command and should all be entered on one line.)
   
   When you run the above command, you should see something like:
   
   INF Checking for crashed servers...
   OK Check complete
   
   If you see any error messages, then it could be that there is a problem with Centova Cast itself.  If so, please open a ticket with the support department and provide us the error messages, and we'll help you to diagnose the problem.

Note that if you are not seeing the statistics graphs at all (i.e., if you are seeing no graphs, or red X's where the graphs should be) then this indicates a completely different problem.  In that case, please see the following knowledge base article:
Statistics graphs missing (or showing red X's)