Knowledge Base
FTP server incorrectly reports disk quota exceeded
Mar 04, 2010 02:49 PM
Question:
When using FTP integration, my FTP server reports that my disk quota has been exceeded even though Centova Cast shows that it has not. Why is this, and how do I fix it?
Answer:
While this problem affects Centova Cast's operation, it is not a Centova Cast problem and must be resolved outside of Centova Cast.
There are two potential causes for this error:
- Kernel quotas are enabled on your server. This is common if you have installed Centova Cast on a server that is also used for web hosting.
In this case, the kernel quota imposes additional disk space restrictions on the account under which Centova Cast runs (the UNIX user account, "centovacast").
To fix this, ask your systems administrator to disable kernel quotas for the "centovacast" UNIX user account. - You are using Pure-FTPd and its .ftpquota files have gone out-of-sync with the actual state of the files on disk.
This is not an uncommon problem, and it is described in the Pure-FTPD documentation under the "VIRTUAL QUOTAS" section at:
http://download.pureftpd.org/pub/pure-ftpd/doc/README
The above link provides instructions for using Pure-FTPd's "pure-quotacheck" utility to repair Pure-FTPd's .ftpquota files.
Once you have disabled kernel quotas and/or fixed Pure-FTPd's .ftpquota files, the FTP server should allow users to utilize their full quota capacity.