Centova Technologies issues all invoices well in advance of their due dates to give our clients plenty of time to arrange for payment.  If an invoice remains unpaid for more than 24hr beyond its due date, the associated license will automatically go into suspension.


What happens during suspension?

As a courtesy to our clients, Centova Cast is designed to continue to work for up to 7 days after the license has been suspended, after which it will cease to operate and your clients' streams may cease to function.


How do I get unsuspended?

Once a license has been suspended, the only way to unsuspend it is to pay the outstanding invoice.  Sorry, but we are unable to perform manual unsuspensions without payment.

Once payment is received for suspended license, the license will be automatically unsuspended within approximately 15 minutes by our licensing system.  You need not contact our helpdesk as this is a fully automated process.


I made payment but was not unsuspended!

Please note that while your license is unsuspended automatically within 15 minutes of receipt of payment, Centova Cast only checks for license updates once every 12hr.  If you do not want to wait 12hr for it to pull down your unsuspended key, you can manually reissue your license to instantly reactivate Centova Cast.


I re-issued my license but was still not unsuspended!

Please login to your account and check that your license really was unsuspended.  If it was not, please click "Account register" to review your payment history; it's possible that your account is further in arrears than you realized and that other invoices are past due.

If everything is paid but you're still suspended, please contact our helpdesk and we'll be pleased to investigate.